Frequently Asked Questions

1. What cleaning services do you offer?
We provide a variety of cleaning services, including office cleaning, residential cleaning, post-renovation cleaning, and recurring cleanings (weekly, bi-weekly, or monthly).

2. How do I book a cleaning?
You can book a cleaning through our website, by calling us, or by sending us an email. We'll work with you to find a convenient time.

3. What is included in your cleaning services?
Our standard cleaning includes dusting, vacuuming, mopping, bathroom cleaning, kitchen cleaning, and trash removal. We also offer customized services to meet your specific needs.

4. Do I need to provide cleaning supplies?
We bring our own high-quality cleaning supplies and equipment. If you have specific products you'd like us to use, just let us know!

5. Are you insured?
Yes, we are fully insured to ensure your peace of mind while we work in your home or office.

6. What is your cancellation policy?
We understand plans can change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

7. Do you offer green or eco-friendly cleaning options?
Yes! We have eco-friendly cleaning products available upon request.

8. Can I request specific tasks or areas to be cleaned?
Absolutely. Just let us know your priorities or any special requests, and we’ll tailor the cleaning to your needs.

10. What payment methods do you accept?
We accept various payment methods, including cash, credit/debit cards, and online payments. Please let us know your preferred method when booking.

11. When is payment due?
Payment is typically due upon completion of the service. For recurring clients, we also offer convenient invoicing options.

12. Are there any deposits or upfront fees?
For one-time or large-scale cleanings (e.g., post-renovation services), we may require a small deposit to secure your booking.

13. Do you offer discounts or packages?
Yes, we offer discounts for recurring cleanings (weekly or bi-weekly) and customized packages for long-term clients. Contact us for details!